Passenger Services

Passenger handling service 

We provide full scale passenger service to our partners and their passengers from the check-in through ticket sales and furnishing special waiting-room to searching lost luggage covering both low-cost and traditional airline and passenger demands.

Our quick, flexible and proficient staff cares for smooth servicing and perfect travelling of our passengers.

Ticket sales service

Here you can buy air ticket to any scheduled flight, to the flights of most low-cost airlines, and, you can also effect travel insurance with us.

Dedicated ticket sales agent is at disposal for the passengers of Alitalia and Delta Airlines during check-in time of that flights offering this airlines’ own Arco and Deltamatic system.

Our ticket sales colleagues use ticket sales systems of Wizzair, EasyJet, Ryanair, Germanwings and Jet2 for the servicing of low-cost flight passengers thereby ensuring the high level service.

Ticket check-in

At present we use eight various DCS thereby ensuring for our passengers the possible highest level of service.

With the help of our computer systems we give efficient, quick and professional servicing in the course of check-in, resp. of boarding into the aircraft for the passengers checked in through Internet, self-service automat or at the desk.

At departure and arrival we ensure, in case of request, separate staff for guests having special demand like for instance unaccompanied children or passengers fighting with language difficulties. Handicapped or deficient passengers are helped by specifically trained colleagues.

In case of irregularities like flight delay, flight cancellation our colleagues do their best in order they handle the emerging problems most effectively, either it is about air ticket rebooking, baggage handling or hotel reservation.

Exclusive waiting-room

Exclusive lounge and hostess Platinum service can be reached by any of our passengers at arrival and departure similarly at any terminal of the Ferihegy Airport.

Baggage tracing service

With the help of the world-wide utilized Worldtracer system our baggage tracing service finds lost baggages, resp. collects claims in connection with baggage damages. You can follow the status of your luggage recorded in the system with the help of reference-number furnished by our service.

In case of found luggage our colleagues help in transportation home of it and they safeguard also personal belongings left on board.